We Want You to Be Happy with Your Purchase!

At IndiaInABag, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

1.Eligibility for Returns

  • Time Frame: You have 14 days from the date of delivery to return an item.
  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged or missing parts for reasons not due to our error will not be eligible for a refund.
  • Non-Returnable Items: Certain items like perishable goods, custom-made products, and personal care items cannot be returned. Please check the product page for specific return policies.

2. How to Return an Item

  • Step 1: Contact our customer support team at hello@indiainabag.com with your order number, the item you wish to return, and the reason for the return.
  • Step 2: Our team will review your request and, if approved, provide you with return instructions, including the return shipping address.
  • Step 3: Pack the item securely in its original packaging, and ship it back to us using the return label provided or a trackable shipping service.

3. Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • Approval: If your return is approved, we will initiate a refund to your original payment method. You will receive an email notification once your refund is processed.
  • Time Frame: Refunds typically take 7-10 business days to appear in your account, depending on your bank or payment provider.

4. Shipping Costs

  • Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
  • Original Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

  • Exchanges: If you received a defective or damaged item and would like to exchange it for the same item, please contact us within 14 days of delivery. We’ll ship the replacement item to you at no additional cost.

6. Late or Missing Refunds

  • Haven’t received your refund yet? First, check your bank account or contact your credit card company, as it may take some time for the refund to post. If you’ve done this and still haven’t received your refund, please contact us at hello@indiainabag.com.

7. Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer support team at hello@indiainabag.com or call us at +44 7379 675533. We’re here to help!